We run the full StellarBase stack for you on our EU infrastructure. Fastest path to production — sign up, configure SSO, start ingesting. No servers, no Kubernetes, no capacity planning on your side.

Regions

Region	Primary data centre	Secondary (DR)
EU-Central	Frankfurt	Amsterdam
EU-West	Amsterdam	Frankfurt
EU-East	Prague	Frankfurt

You choose a primary at onboarding. Data does not leave your chosen region except for DR replication (which stays EU-only).

What you get

• Full StellarBase platform — knowledge base, agents, workflows, chat, search, collaboration
• StellarCloud inference — all specialized models + LLMs
• StellarGate optional — for workflows calling external LLMs
• Admin UI, user UI, APIs, SDKs
• Audit log, monitoring, status page access

What we manage

• Infrastructure (GPUs, storage, networking, CDN)
• OS-level patching, OS upgrades, Kubernetes upgrades
• Application deployments — continuous rolling updates
• Backups — continuous WAL shipping, point-in-time recovery
• Monitoring, incident response, 24/7 on-call
• Scaling — automatic for standard workloads, manual coordination for large spikes
• Security patching — zero-day patches typically within 6 hours of disclosure

What you configure

• SSO / identity provider integration
• Data source connectors
• Bases, collections, agents, workflows
• RBAC policies and custom roles
• StellarGate dictionaries and rule sets (if using)
• Notification channels
• API keys
• Audit-log export destinations

SLA

Business-critical tier:

Metric	Target
Uptime	99.7% measured monthly
P95 API latency	< 120 ms (read path)
RTO	1 hour
RPO	15 minutes
Support response	< 1 hour (critical), < 4 hours (major), < 1 day (minor)

Credits issued automatically when we miss targets. See the full SLA in your MSA.

Billing

Two components:

Platform subscription

Monthly per-user, per-Base, or flat enterprise. See Platform Pricing.

Inference usage

Per-token / per-unit for StellarCloud API calls. Per-request or licence for StellarGate. See API Pricing.

Security & compliance

• ISO 27001 in progress
• SOC 2 Type II in progress (Q3 2026)
• GDPR, EU Data Act, DORA aligned
• DPA included in every contract
• Subprocessor list maintained publicly
• Annual penetration test (reports available under NDA)
• Annual disaster recovery drill

See GDPR & Compliance for the full framework.

Support

Tier	Channels	Response
Standard	Email, in-app chat	Business hours
Business	Email, chat, phone	< 4h critical, < 1 day other
Business-critical	All + dedicated engineer	24/7, < 1h critical

Onboarding

Typical timeline for a new customer:

1. Day 1: account created, first user logged in
2. Day 1–3: SSO integration, first Base, first data source
3. Day 3–7: first agent, first workflow, pilot user group trained
4. Week 2–4: production rollout, broader Bases, integration with existing tools
5. Month 2+: additional workloads, custom workflows, scaling

Graduating to self-hosted

If you start on managed and need to move to on-premise (because of scale, regulation, or data residency change), we provide a migration tooling:

• One-command export of all Base data, configuration, agents, workflows
• One-command import into your on-prem deployment
• Zero data loss
• Parallel-run period supported — run both during migration

No lock-in. See On-Premise for where you’d move to.

Related

• Deployment Overview
• On-Premise
• Hybrid